Professional creators using Sony Digital Imaging products are encouraged to enroll in our exclusive membership program, designed to keep your assets in optimal working condition.
About
Benefits
Expert Support
• 24/7 phone and email support
• Walk-In Service Depots in Los Angeles, New Jersey, and Atlanta (appointment only)
• On-site support at select major events (contact dedicated support line for further details)
•Bilingual Support (French) available 6am – 3pm PST
Complimentary Maintenance
• Complimentary clean & check up to three (3) times per membership year, each time for up to two (2) eligible products
Equipment Loans
• Loans for repairs that extend past three (3) days
• Evaluation loans for the latest models
Discounted Repairs
• 20% discount on labor for Out-Of-Warranty repairs
• 3 business day turn-around time*
• Free expedited shipping to and from facilities
• In-Warranty Repairs begins upon delivery of diagnosis
• Out-of-Warranty begins upon approval and payment of estimate
• Circumstances beyond Sony’s control may affect 3 business day turn-around time, such as back-ordered parts or shipping delays
Requirements
Sony PRO Support Membership is available
to Professional Creators who:
Reside in the 50 United States or the District of Columbia, and are a minimum 18 years of age
Are self-employed, or employed by a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of income derived from this creation
Own a minimum of two (2) Sony Alpha full-frame, interchangeable lens cameras purchased from an authorized Sony reseller
Own a minimum of three (3) Sony G, GM, or Sony Zeiss lenses, purchased from an authorized Sony reseller
See our complete terms and conditions for all criteria.
Cost
Have more questions?
Check out the PRO Support FAQ Page.