Professional creators using Sony Digital Imaging products are encouraged to enroll in our exclusive membership program, designed to keep your assets in optimal working condition.


Expert Support

• 24/7 phone and email support

• Walk-In Service Depots in New York and Los Angeles (appointment only)

• On-site support at select major events (contact dedicated support line for further details)

•Bilingual Support (French) available 6am – 3pm PST

Complimentary Maintenance

• Complimentary clean & check up to three (3) times per membership year, each time for up to two (2) eligible products

Equipment Loans

• Loans for repairs that extend past three (3) days

• Evaluation loans for the latest models

Discounted Repairs

• 20% discount on labor for Out-Of-Warranty repairs

• 3 business day turn-around time*

• Free expedited shipping to and from facilities

*3 Business Day Turn-around:
• In-Warranty Repairs begins upon delivery of diagnosis
• Out-of-Warranty begins upon approval and payment of estimate
• Circumstances beyond Sony’s control may affect 3 business day turn-around time, such as back-ordered parts or shipping delays


Sony PRO Support Membership is available
to Professional Creators who:

Reside in the 50 United States or the District of Columbia, and are a minimum 18 years of age

Are self-employed, or employed by a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of income derived from this creation

Own a minimum of two (2) Sony Alpha full-frame, interchangeable lens cameras purchased from an authorized Sony reseller

Own a minimum of three (3) Sony G, GM, or Sony Zeiss lenses, purchased from an authorized Sony reseller

See our complete terms and conditions for all criteria.


Annual Subscription
/ per year

Have more questions?

Check out the PRO Support FAQ Page.

*Please see program terms and conditions for further details.