Explore the
Universe

Step 1 of 2

Create your profile to get all your Alpha Program notifications in one convenient location.

The Basics

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By joining the Alpha Universe community, you agree to the Terms and the Sony Electronics Inc. Privacy Policy and certify that you are a U.S. resident. (CA Privacy Notice).

Personalize Your Profile

Step 2 of 2

Create your profile to get all your Alpha Program notifications in one convenient location.

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Alpha Universe Help

How can we help you?

Please explore the frequently asked questions below for common help issues.

Frequently Asked Questions

Follow the instructions below to reset your password.

  1. Go to the Alpha Universe Log In page (My Alpha Universe>Log In).

    Login Page Screenshot

  2. Select “Forgot your password?”

    Forgot Password Button Screenshot 

  3. You will be directed to a recovery page; enter the email address you used when you signed up for Alpha Universe. You will be emailed a unique link to reset your password.

    Screen-Shot-2020-07-03-at-11.26.00-AM.png

  4. Open the “Password Reset CRM” email from Alpha Universe Messaging.

  5. Click on the Reset Password link; you will be directed to the Sony Reset Password page.

  6. Enter a new password, confirm the same new password in the next field, and then select Reset.

    pw-reset.png

  7. Upon confirmation, return to https://alphauniverse.com and use "My Alpha Universe > Log In" from the menu to log in with the new password.

  1. Go to https://alphauniverse.com/username-lookup/

    Screen-Shot-2020-07-03-at-11.43.00-AM.png

  2. Enter the email address you used when you signed up for Alpha Universe.

    Username-cropped.png

  3. Open the “Requested Info CRM” email from Pro Support Info.

  4. The email will provide your username.

  5. Return to https://alphauniverse.com and use My Alpha Universe>Log In from the menu to log in with the new password.

Please see the Public Profile FAQ.

Please see our Pro Support FAQ.