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Pro Support FAQ

Membership is available to those who meet all of the following criteria:

  1. An individual residing in 50 United States or the District of Columba only, who is a minimum 18 years of age
  2. A professional, self-employed individual, or an employee of a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of income derived from this creation
  3. Owns a minimum of two (2) Sony Alpha interchangeable lens cameras with both cameras having a full frame sensor, purchased from an authorized Sony reseller
  4. Owns a minimum of three (3) Sony lenses, purchased from an authorized Sony reseller

If we have verified that your product is within warranty or eligible for expedited turnaround, the repair time is 3 business days. Please allow additional time for shipping to and from the repair centre. Rural areas may take longer.

No. One of the many benefits of being a PRO Support member is no out-of-pocket shipping expenses.

We understand that things happen and that you may not have your proof of purchase. If this is the case, please contact us as soon as possible and we will assess it on a case by case basis.

One of the benefits of being a PRO Support member is receiving a 20% discount on parts and labor for Out of Warranty repairs. If you are unsure about your warranty or would like to discuss it further, please contact us when submitting your request.

The overall clean and maintenance check service available to Members includes the below, as applicable:

Check manual & auto focus

Verify white balance

Verify steady shot

Inspect all ports

Perform firmware update

Inspect & clean image sensor

Inspect & clean Mirror

Inspect & clean Focus screen

Inspect & clean Viewfinder

Inspect & clean external camera body

Inspect & clean external lens

Inspect & clean external lens optics

Inspect & clean external lens barrel

Loan products are issued to current PRO Support members in cases where expedited repairs exceed 3 business days in house. Equipment is loaned on a case by case basis and is dependent on product availability.

We will assess each request for membership and will let you know within 48 hours of your application. You must have met all of the eligibility requirements to become a member.

In the unlikely event that your application is not accepted, we will let you know by phone or email and your membership fee (paid during the application process) will be refunded.

We are positive that you will love being a member of PRO Support, however in the case that your membership needs to be terminated you may submit your cancellation request in writing via the PRO Support email. Please refer to our T&C's for further information.

No, PRO Support memberships are only eligible to the individual that signed up. Other individuals will need to sign up for their own PRO Support account and must meet all of the eligibility requirements.

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