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Welcome to Universe

Membership is available only for those who meet all of the following criteria:

  1. An individual residing in 50 United States or the District of Columba only, who is a minimum 18 years of age
  2. A professional, self-employed individual, or an employee of a professional imaging business, who plays a direct and active role in the creation of moving or still images for third parties with a large proportion of income derived from this creation
  3. Owns a minimum of two (2) Sony "Alpha" interchangeable lens cameras with at least one camera having a full frame sensor, purchased from an authorized Sony reseller
  4. Owns a minimum of three (3) Sony lenses (must have Zeiss, G Master or G Series badge), purchased from an authorized Sony reseller
  5. Is approved by Sony as a Member.

If approved Members have uploaded a valid proof of purchase, and we have verified that your product is within warranty or eligible for expedited turnaround, the repair time is 3 business days in house. Please allow additional time for shipping to and from the repair centre. Rural areas may take longer.

No! One of the benefits of being a PRO Support member, is no out-of-pocket shipping expenses!

Here at Sony, we understand that certain things happen and that for unexplainable reasons you may not have your proof of purchase. If this is the case, please contact us as soon as possible and we will assess it on a case by case basis.

Yes! In addition to products that are In-Warranty, below is a list of eligible Out of Warranty products. Members who own other products not on this list will still receive priority repair to the best of our ability, however we cannot guarantee the expedited 3 day in house turnaround. Please refer to the Program Terms and Conditions for further information.

Eligible camera bodies for expedited repair outside of warranty are:

ILCE7, ILCE7M2, ILCE7S, ILCE7SM2, ILCE7R, and ILCE7RM2.

Eligible FE lenses for expedited repair outside of warranty are:

SEL85F14GM, SEL55F18Z, SEL2470GM, SEL2470Z, SEL70200G, SEL70200GM, SEL35F14Z, SEL1635Z, SELP28135G, SEL35F28Z, SEL90M28G, SEL70300G, SEL20TC and SEL14TC.

One of the benefits of being a PRO Support member is receiving a 20% discount on parts and labour for Out of Warranty repairs. If you are unsure about your warranty or would like to discuss it further, please contact us when lodging your request through your member dashboard.

The overall clean and maintenance check service available to Members includes the below, as applicable:

Check manual & auto focus

Verify white balance

Verify steady shot

Inspect all ports

Perform firmware update

Inspect & clean image sensor

Inspect & clean Mirror

Inspect & clean Focus screen

Inspect & clean Viewfinder

Inspect & clean external camera body

Inspect & clean external lens

Inspect & clean external lens optics

Inspect & clean external lens barrel

Loan products are issued to current PRO Support members in cases where expedited repairs exceed 3 business days in house. Equipment is loaned on a case by case basis and is dependent on product availability.

To be eligible for the PRO Support expedited repairs, your product must either be In-Warranty with an Australian proof of purchase, or where applicable have a Tourist Limited Warranty; or it must have been purchased from an authorised Sony reseller and be included on the eligible product list.

Please refer to the Program Terms and Conditions for more information, or to www.sony.com.au/section/warrantyinfo.

Your PRO Support membership will need to be renewed each year by logging onto your member dashboard. Sony will send you a reminder email close to the end of your membership year to remind you of your renewal.

We will assess each request for membership and will let you know within 48 hours of your application. You must have met all of the eligibility requirements to become a member.

In the unlikely event that your application is not accepted, we will let you know by phone or email and your membership fee (paid during the application process) will be refunded.

We are positive that you will love being a member of PRO Support, however in the case that your membership needs to be terminated you may submit your cancellation request in writing via the PRO Support email. Please refer to our T&C's for further information.

No, PRO Support memberships are only eligible to the individual that signed up. Other individuals will need to sign up for their own PRO Support account and must meet all of the eligibility requirements.

No, PRO Support is a separate membership with specific membership criteria. Please see refer to question 1 or the website for more information.

How to Apply
  1. Complete the online membership form
  2. Once approved, a member of our team will contact you to process the membership fee and discuss the program in more detail
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