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The Basics

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Create your profile to get all your Alpha Program notifications in one convenient location.

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My Sony Pro Support

My PRO Support

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Cleanings Left

Member Benefits

Equipment Maintenance
  • 3 free cleanings
  • Complimentary inbound and return shipping
  • 20% discount on out-of-warranty repairs
Expert Support
  • USA-based dedicated phone and email support
  • 3-day repair turnaround time
  • Repair loaners
  • Pre-purchase evaluation loaners (please provide a 2 week lead time)

Contact Info

Headquarters

West Coast
2706 Media Center Drive Suite 130
Los Angeles, CA 0065
(323) 352-5007

 

East Coast
Photo Tech
360 W 36th St
New York, NY 10018
(212) 673-8400

Reach Out Now

Available 24/7

1-866-470-7669

Email

ImagingProSupport@am.sony.com

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Your PRO Support Membership has expired.
Check your inbox for renewal instructions.

Application Status: [[memberStatus]]

Application Status: Pending

What is Pro Support?

PRO Support is our premium care program for solutions that ensure your Sony camera systems are always ready to roll.

Apply Now

Membership Benefits

Expert Support

  • 24/7 phone and email support
  • Three-day repair turnaround time*
  • Service center location in New York and Los Angeles
  • On-site support at select major events

Professional Enrichment

  • Invitation to special events
  • Trial loans

Equipment Perks

  • Loans for repairs lasting more than three business days**
  • Three complimentary maintenance services per year
  • Free shipping to and from repair facility
*Please see program terms and conditions for further details.
**For in-warranty repairs, 3 business days start when technican has diagnosed problem. For out-of-warranty repairs, 3 business days start when you approve the repair estimate.