My Sony Pro Support
My PRO Support
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- 3 free cleanings
- Complimentary inbound and return shipping
- 20% discount on out-of-warranty repairs
- USA-based dedicated phone and email support
- 3-day repair turnaround time
- Repair loaners
- Pre-purchase evaluation loaners (please provide a 2 week lead time)
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What is Pro Support?
PRO Support is our premium care program for solutions that ensure your Sony camera systems are always ready to roll.
- 24/7 phone and email support
- Three-day repair turnaround time*
- Service center location in New York and Los Angeles
- On-site support at select major events
- Invitation to special events
- Trial loans
- Loans for repairs lasting more than three business days**
- Three complimentary maintenance services per year
- Free shipping to and from repair facility
**For in-warranty repairs, 3 business days start when technican has diagnosed problem. For out-of-warranty repairs, 3 business days start when you approve the repair estimate.