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The Basics

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Create your profile to get all your Alpha Program notifications in one convenient location.

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My Sony Pro Support

My PRO Support

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Cleanings Left

Member Benefits

Equipment Maintenance
  • 3 free cleanings
  • Complimentary inbound and return shipping
  • 20% discount on out-of-warranty repairs
Expert Support
  • USA-based dedicated phone and email support
  • 3-day repair turnaround time
  • Repair loaners
  • Pre-purchase evaluation loaners (please provide a 2 week lead time)

Contact Info

Headquarters

West Coast
2706 Media Center Drive Suite 130
Los Angeles, CA 0065
(323) 352-5007

 

East Coast
Photo Tech
360 W 36th St
New York, NY 10018
(212) 673-8400

Reach Out Now

Available 24/7

1-866-470-7669

Email

ImagingProSupport@am.sony.com

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Your PRO Support Membership has expired.
Check your inbox for renewal instructions.

Application Status: [[memberStatus]]

Application Status: Pending

What is Pro Support?

PRO Support is our premium care program for solutions that ensure your Sony camera systems are always ready to roll.

Membership Benefits

Expert Support

  • 24/7 phone and email support
  • Three-day repair turnaround time*
  • Service center location in New York and Los Angeles
  • On-site support at select major events

Professional Enrichment

  • Invitation to special events
  • Trial loans

Equipment Perks

  • Loans for repairs lasting more than three business days**
  • Three complimentary maintenance services per year
  • Free shipping to and from repair facility
*Please see program terms and conditions for further details.
**For in-warranty repairs, 3 business days start when technican has diagnosed problem. For out-of-warranty repairs, 3 business days start when you approve the repair estimate.
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