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Member Portal
Welcome
PRO Support Membership Identification
Click HERE to reinstate your membership.
QR code for alphauniverse.com/prosupport
Member ID
Member Since
Expiration Date
Membership Status
Sony Imaging Pro Support logo

Available Benefits

Complimentary cleanings available

Expert Support

• 24/7 phone and email support

• Walk-In Service Depots in New York and Los Angeles (appointment only)

• On-site support at select major events (contact dedicated support line for further details)

•Bilingual Support (French) available 6am – 3pm PST

Equipment Loans

• Loans for repairs that extend past three (3) days

• Evaluation loans for the latest models

Complimentary Maintenance

• Complimentary clean & check up to three (3) times per membership year, each time for up to two (2) eligible products

Discounted Repairs

• 20% discount on labor for Out-Of-Warranty repairs

• 3 business day turn-around time*

• Free expedited shipping to and from facilities

*3 Business Day Turn-around:
• In-Warranty Repairs begins upon delivery of diagnosis
• Out-of-Warranty begins upon approval and payment of estimate
• Circumstances beyond Sony’s control may affect 3 business day turn-around time, such as back-ordered parts or shipping delays

Shipping

Jane Doe
123 Main Street,
New York, NY 12345
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Payment Method

Visa ending in 1234
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Billing Address: Same as Shipping
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Saved Payment Methods
Name on Card
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Maintenance & Repairs

  • Up to 4 items allowed per repair request
  • Up to 2 pieces allowed per maintenance cleaning event
  • Purchase date required for In-Warranty coverage
  • Products with Sony Protect or Sony Protect Plus service plans can submit a claim here
New Request

Repair History (Future FY23)

Your Repair History
camera
FE 70-200MM F2.8 GM OSS II
Item:
Status:
Date:
Remarks:
ILCE-9M2
Closed
10/11/2020
Replaced primary framulator and upgrade all flux capacitors to current standards and recalibrated for accurate calibrations.

Evaluation Loans

The PRO Support Evaluation Loan program is designed to allow PROs to evaluate models that:

  1. Are not already registered in the Gear Locker.
  2. Have not been previously checked out through the PRO Support Evaluation Loan Program.

Rules and Regulations:

  1. Evaluation Loan Requests must be made 2 weeks in advance.
  2. Sony’s ability to fulfill Evaluation Loan Requests is determined by available stock.
  3. Evaluation Loans are due back after 2 weeks.

*The Evaluation Loan program is separate from the Repair Loan program. If you need a loaner because your repair has gone beyond the 3-Day Turnaround Time, please reach out to the agent that is facilitating your repair.

New Request

Contact Pro Support

Call us, Email us, Send fan mail. We are here to support you!

Contact

Service Centers

Sony DMPC
Appointment Only

2706 Media Center Dr. #130

Los Angeles, CA 90065

(323) 352-5007


Monday – Friday
8am – 6pm PST calls
8:30am – 5:30pm PST drop-off/pick-up

Precision Camera Repair
Appointment Only

7 Anngina Drive

Enfield, CT 06082

(860) 272-2100


Monday – Friday
9am – 5pm EST

Photo Tech
Walk-Ins Welcome

575 Eighth Ave Suite 1706 (17th floor)

New York, NY 10018

(212) 673-8400


Monday – Thursday | 10am - 6pm EST
Friday | 10am – 4pm EST

*Do not call the service centers to initiate service. Call the toll-free number above to initiate service.

Sony Protect

Products with Sony Protect or Sony Protect Plus service plans can submit a claim here.

Email Sony Protect

Call Sony Protect

Help

Can’t find what you’re looking for? Try these options

Contact Us

Contact us via email or phone for questions not answered below.
Contact Us

Repair Request

Initiate a request for both in-warranty and out-of-warranty service:
Repair Request

Evaluation Loans

Initiate a request for loan of equipment for pre-purchase evaluation:
Evaluation Loan Request

FAQ

The information on my digital membership card is incorrect.

Visit your PRO Support Membership Profile Page and select Edit.

How do I set up a repair or maintenance?

Click here to schedule a repair or maintenance event. Or, from your profile page, navigate to Repair & Maintenance and select Add New.

What happens if the cost to repair is more than the market value of the camera?

If the estimated cost to repair the unit is more than 80% of the retail value, it is deemed uneconomical to repair and Sony will offer to replace with a brand-new unit and the damaged unit will be recycled by the service center.

What happens to my warranty if my unit is replaced?

If the unit being replaced is under warranty, the warranty will be transferred to the replacement unit.

If the unit being replaced is not under warranty, replacement will come with a 90-day warranty.

Extended Warranties purchased through Sony Protect are not transferred to the replacement unit if it was replaced for accidental damage (Sony Protect Plus).

Extended Warranty coverage can be transferred twice if the unit is being replaced due to failure or power surge. Please refer to Sony Protect terms and conditions for further details.

Do you offer a warranty on your repairs?

Yes, all repairs come with a 90-day warranty. If the same issue reappears, please contact our support team as soon as possible so it can be addressed, free of charge. If the issue is different, it will be considered a new repair.

How do I renew my membership?

You will receive an invoice 45 days, 30 days, 7 days, and 3 days prior to your expiration date. You can use the link in any of these reminders to renew your membership for another year.

How do I cancel my membership?

Visit your PRO Support Membership Profile Page and select Cancel My Membership.

What happens if I don’t renew my membership on time?

Memberships that lapse the expiration date are dormant and are no longer eligible for benefits. Fortunately, expired memberships can be reactivated, and benefits restored, by paying the invoice that was sent via email 45 days, 30 days, 7 days, and 3 days before the expiration date. If you cannot locate the invoice, contact us at 866-470-7669 or ImagingProSupport@am.sony.com to obtain a copy.

See additional questions and answers on the Pro Support FAQ page here.