Repair and Evaluation Loan Programs

Sony PRO Support offers two (2) different types of loans to best serve the professional community. Here we break down the differences between Repair Loans and Evaluation Loans.

Repair Loans

To keep PROs working in the event of an extended repair event.

How To Use

  • If it is determined that your repair will not be complete by the 3-day deadline, an agent will reach out to notify you of the delay and initiate the loan request if needed

Requirements

  • A current repair that will extend beyond 3-day turnaround time.

Terms and Conditions

  • All loans are subject to availability

Evaluation Loans

To allow PROs to evaluate the latest models.

How To Use

  • Submit an Evaluation Loan request through the new PRO Support online web portal

Requirements

  • Loan must be requested 2 weeks in advance
  • Member must not already own the product

Terms and Conditions

  • Limited to Sony Alpha interchangeable lens cameras and lenses
  • Loans available once per product model
  • All loans are subject to availability

Maintenance Clean & Check

PRO Support Membership includes 3 complimentary clean & checks per year, and as a member you can send up to 2 qualifying pieces of gear per event. By maximizing the benefits available to you, you can redeem 6 complimentary cleanings per membership year, shipping included both ways.

Also, as part of your membership benefits, every Clean & Check service includes a complimentary full diagnostic. Our technicians will carefully inspect your entire camera and provide a clear report on its condition. If we spot anything that may need attention, we’ll share our recommendations. You’re never obligated to proceed, but we do ask that you approve or decline any estimates while your camera is still with us. This way, we’re ready to move forward if you choose.

Click here to schedule a maintenance cleaning and diagnostic.

What all is included in a clean & check?

Cameras

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  • Clean body and dials
  • Check/Update firmware (requires customer approval)
  • Check/Clean lens contact pins
  • Clean/Inspect imaging sensor
  • Check/Clean MI shoe
  • Check/Clean proximity sensor
  • Validate/Clean viewfinder
  • Check general functionality of camera (buttons, dials, wheels, EVF, LCD, ports)
Lenses

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  • Clean front & rear lens elements
  • Clean external body of lens (barrel, zoom/focus rings, aperture ring)
  • Check/Update firmware
  • Check/Clean/Test filter threads as well as contact
  • Check functionality of all buttons

Repair of certain CFexpress Cards

Community Announcement: Free repair for certain CEA-G series CFexpress Type A memory cards

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Dear Valued Sony Customer,

There may be issues with certain CEA-G series memory cards, where the memory cards are not recognized, or the image does not save correctly in low-temperature conditions. The issue may occur around the lower limit of the recommended operating temperature range (14° Fahrenheit, -10° Celsius).

To address this issue, we will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card's original Limited Warranty.

Please CLICK HERE for more details.

Refer-a-Friend

Earn free membership with the Refer-a-Friend Program

We’re thrilled to introduce a new way to share the benefits of our membership with your network while earning rewards for yourself: the Refer-a-Friend Program!

This program is designed to reward you, our valued members, for spreading the word about our community and inviting others to join.

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How the Program Works

  1. Invite Your Network
    Share your love for our membership with qualifying friends and colleagues. If they meet the program requirements and join, you’ll earn credits!
  2. Earn Membership Credits
    For every eligible referral that results in a successful membership, you’ll earn credits that go toward your next membership renewal. Each successful referral earns you a 20% discount on your next renewal, and 5 referrals will earn you a 100% discount!


Getting Started is Easy

  1. Log in to www.AlphaUniverse.com and navigate to 'MY PRO SUPPORT' to visit your Member Portal.
  2. Share your unique referral link or QR code with qualifying friends and colleagues.

Program Requirements

To ensure the program benefits everyone, referrals must meet specific eligibility criteria. Click here to review complete Terms & Conditions.

If you have any questions about the program or need help getting started, our team is here for you. Just reach out, and we’ll guide you through the process.

Happy referring!
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Start enjoing these benefits and more - enroll today in Sony PRO Support.

Apply

Have more questions?

Check out the PRO Support FAQ Page.

*Please see program terms and conditions for further details.